At JBLand Surveyors, customer satisfaction is at the core of our values. We aim to provide high-quality services that meet and exceed your expectations. However, we understand that situations may arise where refunds become necessary. This Refund Policy outlines the terms and conditions for refunds related to our services to ensure transparency and clarity.

Eligibility for Refunds

1. Service Cancellation by the Client

   • If you decide to cancel a service before we commence work, you may be eligible for a full refund.
   • For cancellations after work has begun, a partial refund may be considered based on the progress of the project.

2. Unsatisfactory Service Delivery

   • If the delivered service does not meet the agreed-upon terms or quality standards, you may request a review.
   • Refunds will be considered only if the issue cannot be resolved through revisions or corrections.

3. Non-Delivery of Service

   • In the rare case where JBLand Surveyors is unable to deliver the promised service, a full refund will be processed.

4. Force Majeure

   • Refunds may not be applicable for delays or cancellations caused by unforeseen events beyond our control, such as natural disasters or government restrictions.

Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Reach out to our customer support team via email or phone, providing details about your service and reason for the refund request.
2. Documentation: Submit any relevant documents or evidence supporting your claim, such as receipts, contracts, or communication records.
3. Review: Our team will review your request and assess its eligibility based on the terms outlined in this policy.
4. Resolution: We will communicate our decision within [Insert Timeframe], and if approved, the refund will be processed.

Refund Amount and Processing Time

1. Full Refunds

   • Full refunds will include the entire amount paid by the client.
   • Processing time may take [Insert Number] business days, depending on your payment method and financial institution.

2. Partial Refunds

   • Partial refunds will be calculated based on the percentage of work completed at the time of cancellation.
   • The refund amount and processing time will be communicated during the resolution process.

Non-Refundable Cases

1. Change of Mind

   • Refunds will not be issued for clients who change their minds after the service has been completed.

2. Delayed Feedback

   • If delays are caused by the client’s failure to provide necessary information or approvals, refunds will not be considered.

3. Third-Party Services

   • Fees paid for third-party services, such as permits or external consultants, are non-refundable.